Returns are accepted only if :

• Mismatch in the size/dimensions between the ordered & the delivered materials.
• Wrong materials/products/colours sent to the customer.
• Tampered/damaged/malfunctioning/defective goods received by the customer.
• Materials/products missing as per manufacturer's product manual (if any)

Returns are not accepted if :

• Material is tampered / used after receiving including wrong storage.
• Material original company packing is damaged
• Return request not placed within 48 hours of receipt of delivery of material.
• Partial/leftover material is not accepted back.
• Partial/leftover material is not accepted back.
• Products are customized according to the client’s requirements.

Return process :

• As soon as you discover a faulty/incorrect item, please contact our customer care team along with the product name, sku code, description of the damage & send images to helpline.homebuiltonline@gmail.com or whats app on 7066116611
• We will schedule the process of pickup on acceptance of your request for return from our vendors / manufacturers / logistic partner.
• Replacements will be processed within 3-7 working days. It is important to retain the original company packaging and the tags of the products.
• All shipping & replacement charges will be borne by the vendor/manufacturer/company.
• In case, the seller does not have the replacement product, he can provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.

Cancellations are accepted only if :

• Ordered materials have not been shipped from the vendor/manufacturer/company ware house.

Cancellations are not accepted if :

• Ordered material / products are imported by the vedors / sellers based on the buyer order.
• Ordered materials / products are sourced by the vendors after buyer placing an order.
• Ordered materials / products are custom built to suit your requirements(e.g. kitchen shutters) and manufacturing is in progress.
• Ordered materials / products are in transit.
• Shipment at buyer door steps cannot be cancelled for any reasons, other than mentioned in the return policy above.

We shall procss the refund within 5 to 7 working days from our side and share the proof of refund on request. However, the time it takes to hit your account depends upon the processing time of your bank, which we do not have a control over. Normally, it should happen in a weeks time

• All materials / products made available to you through homebuiltonline.com are provided "as is" and "as available" basis without any guarantee / warrantees from homebuiltonline.com, unless explicitly given in writing to you.
• Homebuiltonline.com does not warrant any or all specifications, performance displayed along with the materials / products.
• Homebuiltonline.com is not liable for any direct, indirect, incidental or consequential damages arising out of any non-performance of the materials / products.
• In case, material / products fails to perform as claimed / mentioned by the manufacturer / vendors specifications, the buyer will test the materials with the third party agency, produce the test results to the vendor / manufacturer directly for such claims. All cost and effort for such testing purposes will be borne by the buyer. 
• Since homebuiltonline.com acts only as an intermediary, it shall not be liable for any warranty / guarantee issues for the product.
• Since homebuiltonline.com acts only as an intermediary, it shall not be liable for any warranty / guarantee issues for the product.
• Guarantee / warranties are provided by homebuiltonline.com as per company policies specified by the individual product company that you have bought. Your date of purchase on the bill will act as the start date for guarantee / warrantee.
• For companies which provide customer care support, customer will have to call on the company given customer care number for support and use the purchase bill to validate the product purchase. Further procedures will be done as per policies of that specific company.
• the buyer is advised to go through the conditions of replacement and warranty on individual product company website, before making a purchase of that product.
• For any assistance regarding the same you can contact our customer care.

• Once your order is confirmed, we will share the order id and tracking details via e-mail / sms. You can then track order by logging into your homebuiltonline.com account –“ my account – my orders” section or you can check the status of your order by contacting our customer support team. The delivery date mentioned is an estimated date. While we try our best to delivery on time, we cannot provide you the delivery guarantee on the estimated scheduled delivery date.
• On homebuiltonline.com website, against each product, a delivery time line is mentioned. Scheduled date and time will be confirmed with the customer once an order is placed by our customer support team. The details will be shared over sms and email. 
• Your shipment may contain the documents: A. Copy of the order invoice (original copy can be downloaded from your account profile and copy would be sent to your email id). B. Copy of the delivery note (quantities has to be checked on the time of delivery, any missing quantities should be raised immediately to the logistics provider or homebuiltonline.com). C. User manual if any provided by the manufacturer. D. Material test certificates, if any provided by the manufacturer. E. Installation manuals, if any provided by the manufacturer. F. Warranty cards, if any provided by the manufacturer.
• Delivery charges vary as per your address, your shipping pincode. Detailed delivery charges chart is available on the website.
• Delivery charges vary as per your address, your shipping pincode. Detailed delivery charges chart is available on the website.
• Homebuiltonline.com operates in pune district only. On any product page enter your shipping pincode and you will get the message “ships / does not ship to your area.
• Customization of deliveries: customization of your deliveries according to your construction schedule is possible at the time of placing your order. You can specify your date of delivery during checkout by writing under “special instructions”. You can also change your delivery schedule by calling our customer support team subject to condition.
• You accept and agree to provide clear road passage leading to your construction site. We need a 20 feet wide road for smooth delivery of the consignment.
• The shipping for building materials (cement, tmt steel, sand blocks, bricks, plumbing, electrical, marble etc.) Would be done to ground level (not more than 25 feet from the road/ gate to the storage location). An additional shipping cost will be charged by the vendor/ logistic partners if delivery is to be made above ground level.
• You will be responsible to give a safe environment, legal address and accessible pathway to deliver the shipment. Failing to provide such, additional shipping charges will be charged with other taxes if any.

Homebuiltonline.com is committed to ensuring that your privacy is protected.

• Should we ask you to provide certain information by which you can be identified when using the website; you can be assured that it will only be used in accordance with this privacy policy. We also endeavor to protect the interests of our users and their privacy, and have taken stringent security measures in place to protect against loss, misuse and alteration of information submitted by our users.
• Homebuiltonline.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware with any changes. This policy is effective from the time that you register as a user with the website and accept the terms. By agreeing to such terms, you also expressly agree to the terms of this privacy policy, including the terms on information collection, use and disclosure.

Which information may homebuiltonline.com collect & maintain?

• Personal information that we collect from you at the time of registering as a registered user on the website may include the following: your name, phone number, address, email address, pin code and other personal likes and choices.
• Financial information which may include credit card details, debit card details, payment instruction details or other information for the purposes of completing a transaction or payment on the website.
• Registered account information includes all information pertaining to your registered account, including your user id, password and email id.
• Registered account transaction information which includes all information pertaining to your registered account activity, items ordered, payments made, orders status, cancelled, modified and the like and communications pertaining to the same.
• Communications is done by any user or customer directly with homebuiltonline.com.com such as product enquiry, order and transportation information, disputes or complaints etc.
• Log information which includes technical log information such as your ip address, browser type, location, language, dates and times of visits and other web requests.
• Third party sign in information sign in information shared on our website such as facebook, twitter
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

What we do with the information we collect ?

We require the information to understand your needs and provide you with a better service, and in particular for the following reasons :

• Your financial information will be used to process payments for services or other dues to us, where applicable.
• Internal record keeping.
• To regulate and manage our relationship with you.
• We may use the information to analyze site usage.
• To comply with applicable laws or requirements.
• We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided or for displaying advertisement banners relevant to your interests.
• We may use the data in an aggregated/compiled form to produce statistical/demographic analyses for marketing, strategy and other business purposes. However, these will be used in ways that will not be able to identify you. Such aggregated information and results/analyses shall be our property and you will not be entitled to any compensation for the use thereof.
• We do not sell, rent, trade or exchange any personally-identifying information of our users
• We may use your registration information to provide services that you request or to contact you regarding additional services about which homebuiltonline.com determines that you might be interested. Specifically, we may use your email address, mailing address, phone number, mobile number or fax number to contact you regarding notices, surveys, product alerts, new service or product offerings and communications relevant to your use of our site. We may generate reports and analysis based on the registration information for internal analysis, monitoring and marketing decisions.
• All of your publishing information will be publicly available on the site and therefore accessible by any internet user. Any publishing information that you disclose to homebuiltonline.com becomes public information and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyrights) in such information. You should exercise caution when deciding to include personal or proprietary information in the publishing information that you submit to us.

Customer testimonials and reviews

• We may post your testimonials and reviews on our website which may or may not contain personally identifiable information. We may ask for your consent via email prior to, posting the testimonial, to post your name along with your testimonial. If you would like to request to have your testimonial or review removed from our site you may do so my contacting us at helpline.homebuiltonline@gmail.com

• We have copyright over this privacy policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.
• This privacy policy can be changed at any time to include / exclude clauses and homebuiltonline.com does not bear responsibility for updating users on the same.
• You agree that you have no objection to the above.

• www.homebuiltonline.com contains trademark HOMEBUILTONLINE.COM, other trademarks, logos, trade name,service marks and other marks which are the intellectual property of UBUILD PRIVATE LIMITED.
• HOMEBUILTONLINE.COM uses the marks of vendors and respective third parties procured from the company and distributation channel solely for promotional purpose. In doing so HOMEBUILTONLINE has no intesion whatsoever to acquire rights of use or license of these marks.
• You are not permitted to use the marks without the prior consent of HOMEBUILTONLINE, the vendor or the third that may own marks.
• Any use by the user of such intellectual property for any reason whatsoever or in any media or any act committed by any user with the intention to violate or facilitating the violation of such intellectual property rights shall constitute a violation of the intellectual property rights of HOMEBUILTONLINE and HOMEBUILTONLINE shall be entitled to take all action or initiate all legal proceedings of any nature in order to protect its rights and prevent further violation therof, including damages and injunctive relief.

• Images of the products on HOMEBUILTONLINE.COM are for representation purpose only. Products features, properties, colour shades, sizes, compacking etc may or may not vary with actual product available at the time of delivery.
• All rights reserved

• Ubuild Private Limited
• 78 Bhawani Peth,
• Pune- 411042, Maharashtra,
• India
• Contact number : +91 7066116611
• Email Address : sales.homebuiltonline@gmail.com